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CheckMark Payroll FAQ's

Frequently Asked Questions

Q: If I buy CheckMark Payroll, what tax tables do I get?
A: When you buy CheckMark Payroll, no matter what time of the year, you will receive the most up-to-date tax tables we have available for Federal and State Taxes (and some Local taxes) and all tax rate changes for that calendar year. If you purchase a new CheckMark Payroll program in October, November, or December, you will also receive the next year's update and tax tables for FREE.
Q: What are your technical support options?
A: We include online tutorials and a Payroll Manual under the Help menu. We have an extensive Knowledge Base with answers to most common support questions. For new customers, tech support is free for 60 days. And, we offer additional phone, email, & fax support at a reasonable cost. For returning customers, a 30-minute Basic Support plan is included with your annual update. Click to learn more about our support options.
Q: What if I buy CheckMark Payroll and it doesn't work out for my company?
A: Trying CheckMark Payroll is risk-free! We offer hassle-free, 60-day money-back guarantee. If CheckMark Payroll isn't a perfect fit, simply return it within 60 days and we'll refund the purchase price, less shipping. (Our guarantee only applies to software bought directly from CheckMark, Inc.)
Q: Do I have to start using CheckMark Payroll at the beginning of the year?
A: No, you can start using CheckMark Payroll at any time of the year. Just enter year-to-date totals for your employees as of the last completed quarter, then enter after-the-fact checks for the current quarter and you're all set!
Q: Are there added costs for upgrades like Direct Deposit and MICR check encoding with CheckMark Payroll?
A: There are no added costs. We include our entire Payroll Solution with your initial purchase. We sell blank MICR-bond check paper, preprinted checks and W-2 and 1099 tax forms.
Q: Do I have to purchase an update every year?
A: Employers consider the annual update a minor expense related to the importance of running an accurate and efficient payroll. For one annual fee, we monitor IRS tax forms and state and federal tax tables. We also supply free program patches throughout the remainder of the year, for program and tax rate changes.
Q: I currently use QuickBooks® accounting software. Can I import Payroll data info QuickBooks®?
A: Yes, you can save a posting file that you can easily import into your QuickBooks® company. CheckMark Payroll integrates with most popular accounting systems.
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